← Back to Avanor

Terms of Service

Last updated: March 19, 2026

These terms govern your use of the Avanor website (avanor.ai) and the Avanor AI governance platform (the “Service”), operated by Avanor, Inc. (“Avanor,” “we,” “us”). By accessing or using the Service, you agree to these terms.

1. The Service

Avanor provides AI governance tools including policy enforcement, agent monitoring, audit logging, and compliance management. The Service is designed for businesses and is not intended for personal or consumer use.

2. Accounts

To use the platform, you must create an account with a valid work email and join or create an organization. You are responsible for:

  • Keeping your credentials secure
  • All activity under your account
  • Ensuring your team members comply with these terms

We may suspend or terminate accounts that violate these terms or that we reasonably believe are being used for unauthorized purposes.

3. Your Data

You retain ownership of all data you submit to the Service, including agent telemetry, policies, compliance evidence, and governance configurations (“Your Data”).

You grant us a limited license to process Your Data solely to provide, maintain, and improve the Service. We will not access Your Data except as necessary to operate the Service, provide support you request, or comply with law.

We do not use Your Data to train AI models. We do not sell Your Data. See our Privacy Policy for details on data handling.

4. Acceptable Use

You agree not to:

  • Use the Service for any unlawful purpose or to violate any applicable law or regulation
  • Attempt to access another organization's data or circumvent access controls
  • Reverse engineer, decompile, or disassemble the Service
  • Submit malicious data intended to exploit vulnerabilities in the Service
  • Use automated means to scrape, collect, or extract data from the Service beyond what our APIs provide
  • Resell, sublicense, or redistribute the Service without our written consent

5. Early-Access Customers

Customers who join Avanor before general availability may receive early access to features that are in development. These features are provided “as is” and may change, break, or be removed without notice. Your feedback during the early-access period may be used to improve the Service, but we will not publicly attribute feedback to you or your company without your consent.

6. Availability and Support

We strive to keep the Service available and reliable, but we do not guarantee uninterrupted access. We may perform maintenance, deploy updates, or experience outages. We will make reasonable efforts to notify you of planned downtime. For early-access customers, support is provided directly by the founding team.

7. Intellectual Property

The Service, including its code, design, documentation, and branding, is owned by Avanor, Inc. These terms do not grant you any rights to our intellectual property except the limited right to use the Service as described here. Your Data remains yours.

8. Limitation of Liability

To the maximum extent permitted by law, Avanor's total liability for any claims arising from your use of the Service is limited to the amount you paid us in the 12 months preceding the claim, or $100, whichever is greater.

We are not liable for indirect, incidental, consequential, or punitive damages, including lost profits, lost data, or business interruption — even if we were advised of the possibility. The Service is a governance tool, not a guarantee of compliance. You are responsible for your own regulatory obligations.

9. Disclaimer

The Service is provided “as is” and “as available” without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the Service will meet your requirements, be error-free, or achieve any particular compliance outcome.

10. Termination

You may stop using the Service at any time. We may suspend or terminate your access if you violate these terms or if we discontinue the Service.

Upon termination, you may request an export of Your Data within 30 days. After that period, we may delete Your Data, except for audit logs which are retained per our Privacy Policy.

11. Governing Law

These terms are governed by the laws of the State of Texas, without regard to conflict-of-law principles. Any disputes will be resolved in the courts located in Texas.

12. Changes

We may update these terms as the Service evolves. We will post changes on this page with an updated date. For material changes, we will notify active users by email at least 30 days before the changes take effect. Continued use after changes take effect constitutes acceptance.

13. Contact

Questions about these terms? Contact us at legal@avanor.ai.

Avanor, Inc.